Posts Tagged ‘ call center ’

Call Center Agents: New Target for AIDS/HIV?

In the past, HIV/AIDS has been confined to sex workers, drug addicts and gays. That is no longer true today. Recent hospital reports show that the surge in HIV/AIDS cases in the past 10 months included reports from young professionals, notably call center agents. It is no secret that in the past years, call center (or [ READ MORE ]

Missed and Not Missed

  10 Things I won’t miss in the BPO Industry I won’t miss the controlled atmosphere. I won’t miss the fact that we need to call CCOD to ask for breaks or that after a break, we must go on auto-in at once lest we go on OB. I won’t miss the 10-minute total CR break for [ READ MORE ]

new beginnings

Finally I’ve done the inevitable. I made the jump. I crossed the bridge. I did it. I resigned from my call center job and moved on to a new job. Fortunately for me, it was a very swift transition. Right after my last shift as an agent last Sunday night, I had my final interview [ READ MORE ]

mistakes and chances

Do you correct one mistake by creating another even if the other mistake is a lesser evil? I know, somewhere within me, that the resignation I have dreamed of a few weeks ago wouldn’t come quite as easily. Somehow I now know that I will not be resigning this early and I will be stuck in [ READ MORE ]

chugging in the log bus

Horrifying. Appalling. Harsh and excessive words yet I can think of no other words to describe the experience I’ve had en route to work today. I cannot fathom how heartless, merciless or plain stupid the administration can get for doing what they did to their “prized” agents. They say that agents are the backbone of the [ READ MORE ]

Breaking Free — Soon

I need some life outside work. Something that will boost me up or make me see the multi-facets of the life I am living. I need to be able to have a life outside what I do, not to be too engrossed with where I am and to be free of the shackles that work [ READ MORE ]

Breather

Days like this, I feel more than ever inept for the job I’m in. Not because I lack the skill or the discipline for it but because I feel like my skills, my abilities, and my talents are severely overlooked and underrated. Days like this I feel more than ever that it is time to [ READ MORE ]

mood swings and mean sides

Dahil sabi nila, at sabi ko, na ang blogs ay paraan ng pag-express ng mga saloobin at hindi dapat na-ce-censor di kaya ng ibang paraan ng komunikasyon, hayaan nyong ipakita ko ang malupit na aspeto ng aking pag-uugali. OO mabait akong tao. Pero minsan baliw din ako at nagiging mapanglait. Ewan. Gusto ko lang siguro [ READ MORE ]

When I Became the Customer

I don’t like calling customer service. As much as I am a representative, I don’t like talking to other representatives. And it was to my chagrin when I had to call Globe Customer Service to complain about a missing load because of an unwanted subscription. Basically I was calling to ask for a refund for [ READ MORE ]

Speaking My Mind Out: Customer Satisfaction

If you were a customer, what would satisfy you with with the current state of services you are receiving? Working as a Technical Support Representative, customer satisfaction is the primary goal of our industry – we aim to please the customer and hope to retain his loyalty to the company and its product by banking [ READ MORE ]

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Although truth be told, it hasn't been a year since it was made public here in Wordpress. For about 4 years it was a lonesome and private blog in Blogger. Then for about 6 months it was a means of updating my friends in Multiply. Then it became an online diary for the world hosted by Wordpress in May 2009.
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