Posts Tagged ‘ BPO ’

Call Center Agents: New Target for AIDS/HIV?

In the past, HIV/AIDS has been confined to sex workers, drug addicts and gays. That is no longer true today. Recent hospital reports show that the surge in HIV/AIDS cases in the past 10 months included reports from young professionals, notably call center agents. It is no secret that in the past years, call center (or [ READ MORE ]

compensation

When I was young they said that if you study in the best universities of the country like UP, you would have no difficulties finding a job and getting well-paid for it. I have strived for quality education with the intention of finding a job that would compensate well for the skills I’ve worked hard [ READ MORE ]

No regrets? That is hypocrisy.

I have always tried to live my life with no regrets; to stand up for every decision I make, every opportunity I take. But it would be hypocrisy if I say that my life had no regrets; that I haven’t thought of the what if’s life presents. To be quite honest, I’ve thought of such [ READ MORE ]

Missed and Not Missed

  10 Things I won’t miss in the BPO Industry I won’t miss the controlled atmosphere. I won’t miss the fact that we need to call CCOD to ask for breaks or that after a break, we must go on auto-in at once lest we go on OB. I won’t miss the 10-minute total CR break for [ READ MORE ]

gray areas

In life there are things I consider as black and white; right and wrong. There is absolutely no gray area in between. For example, it is wrong to murder and though I watch dozens of gory films where they slaughter each other 90% of the time, I still won’t consider doing the act myself. Another [ READ MORE ]

Out. Get Out.

I really want out from this dirty business that I’m in. Today I experience my first rude customer. I’ve had sarcastic, angry and irate customers but I’ve never encountered one who will let out a string of curses over the phone. I’ve had customers with issues worse than his and their cases were exceedingly more [ READ MORE ]

mistakes and chances

Do you correct one mistake by creating another even if the other mistake is a lesser evil? I know, somewhere within me, that the resignation I have dreamed of a few weeks ago wouldn’t come quite as easily. Somehow I now know that I will not be resigning this early and I will be stuck in [ READ MORE ]

standstill

With the loss of the apprenticeship, I also lost my guinea pigs. Not that I took matters personally or that they did but I just didn’t feel that comfortable talking to them anymore. That is, initiating the first move. Usually I had no qualms sending them a private message – regardless whether I had just [ READ MORE ]

chugging in the log bus

Horrifying. Appalling. Harsh and excessive words yet I can think of no other words to describe the experience I’ve had en route to work today. I cannot fathom how heartless, merciless or plain stupid the administration can get for doing what they did to their “prized” agents. They say that agents are the backbone of the [ READ MORE ]

Breaking Free — Soon

I need some life outside work. Something that will boost me up or make me see the multi-facets of the life I am living. I need to be able to have a life outside what I do, not to be too engrossed with where I am and to be free of the shackles that work [ READ MORE ]

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Although truth be told, it hasn't been a year since it was made public here in Wordpress. For about 4 years it was a lonesome and private blog in Blogger. Then for about 6 months it was a means of updating my friends in Multiply. Then it became an online diary for the world hosted by Wordpress in May 2009.
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